Zenoti feedback and reviews provide deep insights on various business processes at your salon or spa. The feedback system can be programmed to collect both detailed and basic information, and almost all processes can be rated individually. From booking and check-in simplicity to provider friendliness and payment convenience, the system can collect feedback on a wide range of processes, followed by an overall experience rating to understand how satisfied your guests are. Based on the feedback, the salon or spa management team can decide what parts of the business should be improved to enhance the overall guest experience.
Growth software that 25,000+ businesses trust
Beauty and wellness businesses love Zenoti. 1,000+ reviews and counting.
Boost your brand’s online presence
Encourage guests to rate their visit during, or after, checkout. Share and promote glowing reviews on social media to elevate your brand image, attract new guests, and motivate higher guest spend.
Request service-specific feedback
Delight your guests by focusing on what matters most to them. Select specific services that should trigger a review request for targeted learnings.
Monitor key focus areas
Track the guest experience through intuitive reports that let you filter reviews by provider, service, or custom tags. Evaluate feedback across one or multiple centers based on selected services and processes.
"Right now, about 30% of clients are paying through the Auto-Pay system. Seattle is a tech town, and we are working on increasing that frequency. Not only does this help minimize congestion at the front desk, but it frees up the receptionists to attend to other questions."
Get instant review notifications
Receive automatic alerts of poor ratings, to help you swiftly identify and resolve issues to avoid losing valued guests.
Drive positive change
Capture and measure feedback to improve your services and exceed guest expectations. Reviews help you identify areas of improvement, celebrate team wins, and build on your strengths.
Turn less-than-great visits into excellent experiences
Decide what you consider a poor rating, for example, 3 stars and below. Follow up on negative reviews and offer solutions to improve guest satisfaction.
Manage feedback with ease
Save time and effort by monitoring all guest satisfaction metrics in one place. Submit, review, resolve issues, and make improvements on the fly.
Build trust with consistent review management
Balance five-star ratings and constructive feedback by reviewing and moderating guest reviews. Accept reviews and ratings from verified sources, and streamline issue management.
- Give every guest the opportunity to rate their experience
- Verify reviewers’ identity, language tone, and content
- Record and publicize only genuine feedback
Gather key insights for growth
Get feedback on the topics your guests really care about. Gauge the quality of your services, how easy it is to book, how friendly your providers are, and much more. Leverage the insights to take your guest experience to the next level.
of consumers feel online reviews are important when choosing a salon or spa.
will not consider any salon or spa with an average rating of less than 4 stars.
Solve all your needs with a single software solution
Here are a few ways our technology platform helps today's top-performing beauty and wellness brands.
Frequently Asked Questions
What kind of insights does Zenoti feedback and reviews provide?
How should you handle negative reviews?
Ideally, it’s best to encourage all guests to provide feedback on the services provided to them. However, you can’t please everyone, so some guests may leave negative reviews. If it happens, it’s best to flag that review for further investigation to determine what exactly transpired at the appointment. During this process, it’s important to reach out to the guest to ask follow-up questions, to fully understand the issue and gauge the authenticity of the review. This must be followed up by discussing the visit with affected team members to get a full picture of the situation. If you find that the concerns were legitimate, it is important to promptly apologize and offer a solution to the guest.
Which reviews are approved, and what is the moderation process?
The purpose of reviewing and moderating guest feedback is to ensure that reviews are fair and balanced. On one hand, guests should have the opportunity to rate their experience and cite areas of improvement. On the other hand, your salon or spa business should not suffer due to incorrect or malicious reviews. The moderation process helps you ensure that only genuine feedback is recorded in the system or made public, by reviewing authenticity, language, and the reviewer’s identity. Further, by defining ratings criteria, you can ensure that the assessment process is standardized.
How can the Zenoti feedback solution improve guest satisfaction?
Let’s be honest, everyone loves to be heard – and your clients are no different. Thus, as a business operating in the beauty industry, it is important that you allow your guests an opportunity to leave feedback. By encouraging guests to rate your service on multiple criteria, you can see where your team is exceeding guest expectations – and where there is room for improvement. Use the feedback to understand guest expectations and improve your business, services, and providers. The Zenoti feedback solution is designed to analyze reviews to highlight poor ratings and help you solve issues quickly. As a result, you can increase guest satisfaction and prevent churn.
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- A conversation about you: Your business, your goals, and unique business needs
- A technology expert who'll identify the best ways to streamline your operations
- A personalized review that addresses your specific needs and business demands
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