117 Features that Zenoti has but others don't.
It’s why the biggest brands trust only Zenoti.
Explore these exclusive features below.
Swapping out one service for another is no problem for members. For example, if you allow it, clients can redeem a facial against a massage credit at no additional cost.
Zenoti's unified platform creates a single guest profile, meaning that - if you allow - members can enjoy their benefits at any location in the network.
Reduce liability or human error by awarding loyalty points only after the invoice has been closed.
Your fully and deeply branded online experience extends your store well beyond its doors.
Your best receptionist also knows that different providers charge different prices for a service, or sometimes take different amounts of time to perform the service. Zenoti stores all this information so when someone books an appointment, they see the right pricing and length of time. This fills up your appointment book error-free.
Make membership even more elite with a members-only rewards program. You can award points for retail and gift card purchases, as well as for referrals.
Credit cards expire. And it’s a total pain. But not for your staff or your guests. Zenoti automatically takes care of expired credit cards, updating your system with the new card information directly from the providing bank. This keeps your guests’ booking and check-out a breeze.
Create a text based or image-rich service menu, with descriptions, pricing, videos, and more for a dynamic customer experience.
Some services must take place only in the correct order. Behind the scenes, Zenoti follows your business rules and automatically ensures guests and staff can book the services only in the right order, and for the right time duration. Now, color is always done before a cut, or a facial must take place before a massage.
The bigger the party, the more important it is to ensure the party planner commits to your brand. With Zenoti, guests can book up to 100 friends at a time - without the need of having to input specific guest details. So you can start planning, and they can save the date with that credit card.
Capture detailed feedback and customer satisfaction within guest profiles to measure performance and take action for better employee performance and higher guest satisfaction.
Your customers love your brand, but also love their provider. If someone tries to book that special provider, Zenoti knows how to juggle appointments to accommodate requests. If a provider's booked by someone who didn't request her, and another guest comes along who asks for her specifically, then Zenoti will automatically assign the provider to the person asking specifically for her. You'll retain great guests - and their bonds with your staff.
Design series packages that keep your guests coming back for more, such as buy 3 and get 2 free.
Keep your data clean and up to date without hours of manual work using the clean-up tool within the guest database.
Zenoti makes marketing easy with basic and themed templates, as well as giving you the tools to create completely custom mailers. Your brand. Your way.
Create both online and printed membership forms to suit the needs of your clientele.
You can tailor promotions to apply to regions or even specific locations. This means you can help a new franchisee launch a new location with great specials.
Compare year-over-year recovery with a focus on key actions you can take to come back stronger faster than your competition.
Word of mouth is the fastest way to grow a business. You can easily incent your members to refer a friend. With Zenoti, you can award points to members only when a new guest successfully becomes a member. So they reap the rewards only after you reap the rewards.
Some services you offer must start on the hour, and starting even 15 minutes late messes up the entire day. Zenoti understands that. So if you say that a massage must start at the top of the hour, your guests and your front desk will see only that option available.
Email a reminder one day and follow up with a text the next. Your guest will never forget an appointment again!
Your front desk can upsell a package while checking out a guest after a service. The guest gets a quick win and you get the reliability of future visits.
Offer both flat and tiered loyalty programs to suit the needs of your business.
As an owner, keeping your customers loyal to your brand is a priority. You want to be sure your customers know that if one location is booked up, they can easily find another location with availability. Your software can auto-prompt them faster than a great front desk, 24/7.
Your guests just enjoyed that facial. But did they know they could turn that one-time treat into a monthly luxury – at a lower cost? They love the service. So help guests get a discount today and moving forward. Whether they’re checking out online or at the front desk, Zenoti prompts them to become repeat customers, turning that one-time treat into a dependable revenue stream for you – and endless bliss for your guest.
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50% increase in self-service booking.
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500% increase in customers using digital forms prior to treatment.
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